Okay, thanks for the clarification Sahana. I’m fine with our agents seeing this, I had thought these ads were appearing for the requestors too.
Hello IJR, We appreciate your feedback! I’m Sahana from the Freshservice product team.
Let me clarify, this is not a retargeting ad :))
As a planned product learning campaign, we had set up a pop-up banner this quarter and showcased it inside your instance.
This post was intended only for the admins. In this case, there's a chance this user who saw this pop-up in the support portal is also a Freshservice admin, and hence could’ve seen this post on logging in.
I hope this helps, and we'd continue to ensure that only relevant messages come your way.