Freshservice directing ads to users via the Support Portal

  • 11 March 2022
  • 2 replies


We recently noticed that when our users submit tickets via the Support portal, they are now getting pop-up Freshservice advertisements like the one below.    According to Freshservice support there’s no way to disable the ads.     Does anyone else find targeting users with ads inappropriate? 




2 replies

Userlevel 1

Hello IJR, We appreciate your feedback! I’m Sahana from the Freshservice product team. 

Let me clarify, this is not a retargeting ad :))

As a planned product learning campaign, we had set up a pop-up banner this quarter and showcased it inside your instance.

This post was intended only for the admins. In this case, there's a chance this user who saw this pop-up in the support portal is also a Freshservice admin, and hence could’ve seen this post on logging in.

I hope this helps, and we'd continue to ensure that only relevant messages come your way.


Okay, thanks for the clarification Sahana.   I’m fine with our agents seeing this, I had thought these ads were appearing for the requestors too.