We are new to Freshservice and we have like a walk-up Genius bar of sorts. We want the end users to be able to put in tickets themselves when they walk-up to get help. Anyone had success with something like this? We will have an iPad, but the issue is the Portal has to be logged into by someone, so the requestor defaults to whoever is logged in. Making it a bit confusing.
Best answer by shannon.mejia
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