Oi Julio.

Tudo bem?

It could be an error, having flagged your account as Spam (please check this thread Customers do not receive answer sent by agents from freshdesk | Freshworks Community ).

You should proceed as suggested: Write to support to that email account.

You may also chat with someone from support:

Support : Freshdesk

In either way or scenario, they should be able to unblock your account.

You may check this:

Blocked outgoing emails | Freshworks Community

I noticed you have already checked this:

Why outgoing emails are blocked for my account ? | Freshworks Community

In all, the suggestion is to contact Support. Here is more like a Community Forum.

I’m also pinging some colleagues from FW: @Keer @hemanth.ramya @jim.stephen @alyssia.correa 

Hope this helps.

Regards,

Thanks @eeha0120 for tagging me. I’ve also passed this to our support team. @Julio Azevedo please expect a response by later today and if there’s anything else please let me know how I can help.

Hi,

I've already contacted support and everything is ok.

Thanks for your feedback

I had the same problem, now finally found the answer. Thanks

We are facing the same issue. 
We already communicated via support but no reaction yet. 

Our url is: https://amplr.freshdesk.com/
 

Can someone help me out? 

Thanks in advance

Hello @AdriaanB. 

Thanks for reaching out. I’m tagging @hemanth.ramya from the customer support team, and she will be able to help. 

Have you verified your email address and configured DKIM?