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Replies posted by dferber

12 Replies

M
Apprentice
mike_10132Apprentice
posted in Archives - Freshdesk

Advanced reporting

I know one specific report that we are interested in that I haven't found anywhere...# of tickets resolved within a defined time rangei.e.  0-9 minutes     10-29 minutes     31-59 minutes    ect... The only thing we've seen systems do is averages.

6
aravind.sundararajan
Skilled Expert
6 years ago
D
Contributor
dferberContributor
posted in Archives - Freshdesk

Reports and SLA

# 2 is still an issue. The reports are showing SLA compliance that is using the number of active, open tickets in the formula. It makes our SLA compliance look pretty bad even though those open tickets are still in compliance.

4
aravind.sundararajan
Skilled Expert
6 years ago
J
Apprentice
jamesApprentice
posted in Archives - Freshdesk

Customer satisfaction survey

Apparently the customer satisfaction survey and reports require the Blossom or Garden plan.

2
J
Apprentice
11 years ago
S
Apprentice
spolandApprentice
posted in Archives - Freshdesk

Dispatch'r is not auto-closing tickets

Our dispatcher is also no longer triggering a rule we have to assign tickets to a certain group.  Also, e-mail notifications do not seem to be working.

6
V
Contributor
11 years ago
S
Apprentice
spolandApprentice
posted in Archives - Freshdesk

Dispatch'r is not auto-closing tickets

Just started getting all the emails so there must have been some queuing issue or something.

6
V
Contributor
11 years ago
_
Apprentice
_10305Apprentice
posted in Archives - Freshdesk

Google Analytics not working on freshdesk

I'm seeing the same thing actually. I set it up awhile ago and kind of forgot about it but I just checked and I have the same error and no data.

6
Y
Community Debut
11 years ago
C
Apprentice
carl.altomareApprentice
posted in Archives - Freshdesk

Customize Home

I was hoping this would be in the Nov update... but it doesn't look like it made it?

19
V
Contributor
9 years ago
C
Apprentice
carl.altomareApprentice
posted in Archives - Freshdesk

Customize Home

I'd like to test it also :)

19
V
Contributor
9 years ago
H
Apprentice
hoffmanApprentice
posted in Archives - Freshdesk

LDAP integration

We use SSO and when users are not on the network, they have to go to https://sitename.freshdesk.com/login/normal and use their account credentials to log in (whether AD or manually created). If they go to just https://sitename.freshdesk.com and use the login button they get an error. We have it set up so they can enter tickets without logging in though. 

1
D
Contributor
10 years ago
K
Contributor
keith_11877Contributor
posted in Archives - Freshdesk

Our site is throwing HTTP 500 errors

We're getting the "Something went wrong" error when trying to access our site.

3
K
Contributor
9 years ago
E
Apprentice
emilie.bcApprentice
posted in Archives - Freshdesk

Customers not receiving responses to their tickets

Same thing... notification emails are delayed for at least the last couple days.

12
S
Contributor
7 years ago
E
Apprentice
emilie.bcApprentice
posted in Archives - Freshdesk

Customers not receiving responses to their tickets

Not sure why they don't have this linked on their support page somewhere.... http://updates.freshdesk.com/

12
S
Contributor
7 years ago

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