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Google Analytics not working on freshdesk

  • September 7, 2012
  • 6 replies
  • 76 views
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Apprentice
Hi Freshdesk guys,

I'm currently on the 30-day free trial and I setup my domain to work with freshdesk (http://support.riverflow.in). I also created a Google Analytics property and added the tracking code to my support portal.

I waited a couple of days, and analytics says the code is not implemented and it's not getting visitor's data.

Any help is greatly appreciated.issue_10891.png
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    6 replies

    D
    Contributor
    • dferber
    • Contributor
    • 26 replies
    • September 8, 2012
    I'm seeing the same thing actually. I set it up awhile ago and kind of forgot about it but I just checked and I have the same error and no data.
    V
    Contributor
    • vijay.shankar
    • Contributor
    • 603 replies
    • September 9, 2012
    Hi Yamil/David

    Will check this and update you soon

    regards
    Vijay
    V
    Contributor
    • vijay.shankar
    • Contributor
    • 603 replies
    • September 10, 2012
    Hi Yamil & David,

    We've identified an issue in Google Analytics integration. We've fixed the problem and it will be resolved by this weekend or mid-week.

    Will keep you all posted.

    regards
    vijay
    W
    Community Debut
    • webmaster
    • Community Debut
    • 2 replies
    • September 16, 2012
    I'm also seeing this issue and it is still not resolved.
    V
    Contributor
    • vijay.shankar
    • Contributor
    • 603 replies
    • September 17, 2012
    Hi Guys,

    Sorry we deployed the update yesterday only

    Can you remove the Google Analytics Integration once and re-add the GA Code and verify this ?

    regards
    Vijay
    Y
    Community Debut
    • yamilurbina
    • Community Debut
    • 1 reply
    • September 21, 2012
    I just tried disabling Analytics and enabling it back. It works now, thanks for solving this issue.

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