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Replies posted by alessio.fattorini

48 Replies

V
Contributor
vika3dContributor
posted in Archives - Freshdesk

How to delete tags and how to add several tags?

Not useful if i can't add several tags. Add it please :-)

25
S
Contributor
7 years ago
C
Apprentice
carl.altomareApprentice
posted in Archives - Freshdesk

Customize Home

I'm very interested!!

19
V
Contributor
9 years ago
C
Apprentice
carl.altomareApprentice
posted in Archives - Freshdesk

Customize Home

Can i test beta? Thanks

19
V
Contributor
9 years ago
V
Contributor
vika3dContributor
posted in Archives - Freshdesk

How to delete tags and how to add several tags?

We need tag suggestion and Comma separated method ;-)

25
S
Contributor
7 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

Custom portal and CSS - What are you doing?

Annapoorna V thanks for answer and acknowledgmentsi did'nt want to be polemical, only have a precise answer!Thanks for all.Good work!

7
V
Contributor
11 years ago
V
Contributor
vika3dContributor
posted in Archives - Freshdesk

How to delete tags and how to add several tags?

Reporting based on the tags set could be userful too!!

25
S
Contributor
7 years ago
C
Contributor
chris_10602Contributor
posted in Archives - Freshdesk

Slow support responses & delayed rollouts by Freshdesk - is this typical?

From my point, responses should be quick! Times should be more I can accept a reply like: "ok, it's a good idea we'll do this in 1 month""bad idea, for this reasons, nothing to do""ok, good idea but i can't tel you efforts and time to do this"I can't absolutely accept:- no reply,- ok, we do this in 1 month and after 6 month, nothing happens.Guys, i hope that Annapoorna V will be able to check the forum more frequently in the future.

11
S
Contributor
8 years ago
C
Contributor
chris_10602Contributor
posted in Archives - Freshdesk

Slow support responses & delayed rollouts by Freshdesk - is this typical?

@Annapoorna thank you very much :-)

11
S
Contributor
8 years ago
C
Contributor
chris_10602Contributor
posted in Archives - Freshdesk

Slow support responses & delayed rollouts by Freshdesk - is this typical?

Girish,thanks for answer.I no doubt that you are working hard :-) you're doing a great work, i'm not critical on this, but you provide a forum for maintain a relationship with your customer.. i think that you should keep under control.Otherwise this lack of your presence (and update!) may be considered like a lack of attention towards your customers! You can find a lot of example about itThis is only and advice and my 2 cents  ;-)Good work

11
S
Contributor
8 years ago
J
Apprentice
james.durrantApprentice
posted in Archives - Freshdesk

Display dashboard on digital signage

Having a read-only agent?

10
S
Community Debut
5 years ago
V
Contributor
vika3dContributor
posted in Archives - Freshdesk

How to delete tags and how to add several tags?

Great think. We are waiting for search on tags and work is complete :-)

25
S
Contributor
7 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

Freshdesk's framework

Thank you very much!

2
A
Contributor
10 years ago
V
Contributor
vijay.shankarContributor
posted in Archives - Freshdesk

Ticket Reminders & Escalations

Post it on solutions

2
aravind.sundararajan
Skilled Expert
6 years ago
M
Contributor
marc.turnerContributor
posted in Archives - Freshdesk

Comments include full comment history

Hi Andrew, simply you don't want quoted text. Right?Other helpdesk systems have the same behaviour, i think that is a good suggestion.

9
E
Contributor
6 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

Bad Search output

Are you sure? I see the same problem :-\

5
annapoorna.venketaraman
Community Manager
10 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

Bad Search output

I can't attach a personal "search result" i send you a support ticket

5
annapoorna.venketaraman
Community Manager
10 years ago
annapoorna.venketaraman
Community Manager
annapoorna.venketaramanCommunity Manager

Release Notes - 12th April 2014

Fantastic news! Thank you very much.

12
M
Contributor
10 years ago
B
Apprentice
ben.sinclairApprentice
posted in Archives - Freshdesk

Anyone having issues with FreshDesk's support?

Same here

5
J
Community Debut
7 years ago
K
Apprentice
kapfelApprentice
posted in Portal/Knowledge Base

Restrict Registration Based On Domain

I think that the best solution is have a"Register Request" state for a new user, otherwise every user can register and see everything (Solutions, Tickets..ecc..)

35
universalremotecodes
Community Debut
2 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Share Public Ticket URL

Great work guy!Do you know why people who click on public link can add a note, but when they submit, they're blocked?

11
S
Community Debut
7 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Add a note and Resolve

I have this problem attached, maybe is due to italian language?http://awesomescreenshot.com/04e33e8z2d

5
S
Community Debut
8 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Add a note and Resolve

I have this problem, maybe due to italian language?http://awesomescreenshot.com/04e33e8z2d

5
S
Community Debut
8 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Add a note and Resolve

I have this problem, maybe due to italian language?

5
S
Community Debut
8 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

How do you use filed "type"?

anyone?

4
A
Contributor
9 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

How do you use filed "type"?

Thank you Adam, good tips :-)

4
A
Contributor
9 years ago

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