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How do you use filed "type"?

I don't undersand how using this. Can you suggest me any case study?

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anyone?

I use it to differentiate between ticket types. I have Support Issue, Bug, Enhancement Request, and Task. Then I can filter my reports on only support items for metrics etc. but still have a place to hold tickets where the customer can see them.

Hopefully this makes sense.

Beavillareal mom

Thank you Adam, good tips :-)

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