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I don't undersand how using this. Can you suggest me any case study?

anyone?

I use it to differentiate between ticket types.  I have Support Issue, Bug, Enhancement Request, and Task.  Then I can filter my reports on only support items for metrics etc.  but still have a place to hold tickets where the customer can see them. 

 

Hopefully this makes sense.

Beavillareal momimage_15399.jpg

Thank you Adam, good tips :-)

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