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Replies posted by alex_10481

9 Replies

A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Paste in clipboard images from Internet explorer

Agreed - it's a major feature that's missing, we have a lot of users who send in screenshots, but can only do it via email or attaching it in a file (which is a huge hinderance). 

5
V
Contributor
10 years ago
A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Paste in clipboard images from Internet explorer

You can actually paste them in, but after you submit they go away -- odd behavior. 

5
V
Contributor
10 years ago
A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

http://status.sendgrid.com has the current status of their mail server. 

35
B
Contributor
5 years ago
A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

Update from Vijay:---------HiSorry for the inconvenience caused.Our Mail service Provider - Sendgrid is facing some outage due to which mails that are to be delivered are delayed.Sendgrid Team is working on this and hope to get this issue resolved ASAP. Due to this Email Notifications , Export reports are getting affected. Apologies for the inconvenience caused. regardsVijay 

35
B
Contributor
5 years ago
S
Contributor
simon.morganContributor
posted in Archives - Freshdesk

Dispatch'r rules not working

Got a response from Vijay:HiSorry for the inconvenience caused.Our Mail service Provider - Sendgrid is facing some outage due to which mails that are to be delivered are delayed.Sendgrid Team is working on this and hope to get this issue resolved ASAP. Due to this Email Notifications , Export reports are getting affected. Apologies for the inconvenience caused. regardsVijay 

4
A
Contributor
11 years ago
S
Contributor
simon.morganContributor
posted in Archives - Freshdesk

Dispatch'r rules not working

Yeah.  Let's hope they work their dashboard, instead of emails :) 

4
A
Contributor
11 years ago
S
Contributor
simon.morganContributor
posted in Archives - Freshdesk

Dispatch'r rules not working

 Their mail servers aren't working either, I wouldn't be surprised if dispatcher works on the back end through email routing..

4
A
Contributor
11 years ago
A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Auto complete for forward/bcc/cc not working properly after update

 Note:  I am in Firefox, tried it in IE, same deal.

2
annapoorna.venketaraman
Community Manager
11 years ago
S
Apprentice
smithtApprentice
posted in Archives - Freshdesk

Flakey behavior - SLOOOW e-mail assignment & auto-close tickets

 Email support is not working for us at this time, I am receiving emails from the helpdesk, but sending replies/new tickets is not processing.  I just made a ticket with Freshdesk (via web portal since support@freshdesk.com isn't working).Ticket # 30838Update - email from Vijay. Apologies for the inconvenience caused. Our Mail service Provider - Sendgrid is facing some issues and are working on it, there is a delay of 20-30 mins. We will update you immediately once this is fixed.

5
V
Contributor
11 years ago

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