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Replies posted by rodrigo.pereira

6 Replies

J
Apprentice
jsin242Apprentice
posted in Archives - Freshdesk

Freshplugs in Customer-View

I actually need to have custom info displayed on the customer ticket view. If not with a FreshPlug, then at least the ability to edit the ticket view template and let jQuery do the rest. Any suggestion to achieve this, or plans about upcoming feature?

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R
Contributor
10 years ago
R
Contributor
rodrigo.pereiraContributor
posted in Archives - Freshdesk

What's this "take screenshot" button on Freshdesk's website support slider?

Nevermind, it's just a button that takes a screenshot of the current page on the website. Not really useful :)

1
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Contributor
10 years ago
R
Contributor
rodrigo.pereiraContributor
posted in Archives - Freshdesk

Most recent solutions on customer home page

Working like a charm :) Thanks Vikram!Is there a list somewhere with all the current placeholders? The solution articles don't have all of them.

5
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10 years ago
R
Contributor
rodrigo.pereiraContributor
posted in Archives - Freshdesk

Most recent solutions on customer home page

Actually.. something doesn't seem to be right.. I created new articles, and they are not showing up on the list. Going to submit a support ticket.

5
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Contributor
10 years ago
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rodrigo.pereiraContributor
posted in Archives - Freshdesk

Most recent solutions on customer home page

Here's my implementation, which IMO looks great. It includes an header similar to forums last posts lists, bullet icons and Category / Folder below each item <div class="cs-g-c"> <section class="article-list">          <h2 class="heading">Latest Solutions Articles</h2>          <p class="intro">Showing 5 most recent</p>          <div class="cs-s">            <h3 class="heading" style="width: 144px; margin-bottom:-10px"> </h3>                     <ul>          {% for article in portal.recent_articles limit: 5 %}                            <li>                 <a href="{{ article.url }}">{{ article.title }}</a>                 <div class="help-text">{{ article.category.name }} / {{ article.folder.name }}</div>              </li>                        </ul>          {% endfor %}                      </div> </section> </div>

5
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10 years ago
R
Contributor
rodrigo.pereiraContributor
posted in Archives - Freshdesk

Most recent solutions on customer home page

Also, to let other people know about this, in case they find the same odd behavior I did:"The portal.recent_articles placeholder is designed to display the last 10 pubic articles created in your helpdesk and hence it will not work when the folder permissions is set to "logged in users"." Meaning, if you use a closed helpdesk, you need to set everything to "All" permissions, or the recent articles won't show up."And with regards to the last modified time on the Solution article our Dev Team have clarified that this is by design since it is actually the Ruby time stamp that is taken into account when the folder permissions are modified."Meaning, if you change a folder permission, the timestamp of all the articles in it will be modified, and then they'll show up as most recent.

5
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Contributor
10 years ago

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