Any idea for implementing a listing like the 5 more recent solutions in the sidebar?
Thanks.
Any idea for implementing a listing like the 5 more recent solutions in the sidebar?
Thanks.
Hi Rodrigo,
That's a pretty awesome idea actually. I think it would be great to show users, say, the 5 most recent solution articles you published. You can use the Theme customizations (from Admin>Helpdesk Rebranding>Customize Portal) to show "N" articles in a specific folder. For example, here is a sample gist of the sidebar displaying 5 other posts from the same folder as an article, on the default theme. The problem is the available placeholders only let you access Articles from within a specific Folder (you can't access portal.article - you need to specify it as folder.article).
I was wondering the best way to answer your question though - how do you showcase the most recent "N" articles on any page of your portal (irrespective of the folder)?
Last month, when we announced the Facebook In-sync app, we opened a few additional placeholders in Freshthemes. So here's the gold:
The placeholder you need is now exposed, and it's called recent_articles.
You can use this placeholder from the portal as "portal.recent_articles"
Here is a sample gist that will display your most recent 5 articles on the sidebar.
Working like a charm Thanks Vikram!
Is there a list somewhere with all the current placeholders? The solution articles don't have all of them.
Actually.. something doesn't seem to be right.. I created new articles, and they are not showing up on the list. Going to submit a support ticket.
Here's my implementation, which IMO looks great. It includes an header similar to forums last posts lists, bullet icons and Category / Folder below each item
Also, to let other people know about this, in case they find the same odd behavior I did:
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