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Freshplugs in Customer-View

  • December 11, 2012
  • 11 replies
  • 93 views
J
Apprentice
Is there a way to add something like Freshplugs for the Customer View?
Right now Freshplugs appear only in the Agent-View.

For example, if I'd like to have a small 'Buy me a Beer' sort of Donate button - is that possible somehow currently?

Thanks in advance.
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    11 replies

    V
    Contributor
    • vijay.shankar
    • Contributor
    • December 19, 2012
    Not possible to use Freshplugs, but our Portal Customization will allow you to add any script/widget/links/banners on the End User portal.

    Just going through some testing phase :)

    regards
    Vijay
    J
    Apprentice
    • jsin242
    • Author
    • Apprentice
    • December 19, 2012
    Thats great news. Hope to see it go live soon.

    You guys rock!!!
    A
    Community Debut
    • a.herumurti
    • Community Debut
    • March 13, 2013

    Hi,


    may i know when it is possible to do portal customization? i also need this feature

    V
    Contributor

    Hi Andi


    As we speak the release plans are going on


    This weekend :)


    Cheers

    Vijay

    A
    Community Debut
    • a.herumurti
    • Community Debut
    • March 16, 2013

    cant wait for this cool feature actually :)


    anyway i just try to login, there is option customize portal >   -- > its that you mean?

    if yes may i know documentation / user guide for this?

    K
    Community Debut
    • k.korneev
    • Community Debut
    • March 16, 2013
    It's a great new feature, but it doesn't seem to work for now. I don't see any changes to custom stylesheets or templates I've made.

     

    V
    Contributor

    Hey Guys,


    Please check this section


    https://support.freshdesk.com/solution/categories/45922/folders/74514/articles/64340-how-to-create-a-freshtheme-


    https://support.freshdesk.com/solution/categories/45922/folders/74514/articles/64344-how-to-use-a-ready-made-freshtheme


    Well, Themes are in Dev mode now, so we will be adding themes to the gallery soon, but you can contribute here :)


    regards
    Vijay

    A
    Community Debut
    • a.herumurti
    • Community Debut
    • March 17, 2013

    Hi,


    may i know the minimum subscription to do portal customization -> edit freshtheme?

    G
    Contributor
    • girish
    • Contributor
    • March 18, 2013

    Hi Andri


    In the Sprout and Blossom plans you can customize all the colors and fonts.


    Full CSS Customization is allowed on the Garden and Estate plan.


    Advanced Layout customization and individual page by page customization is available on the Estate plan. 


    Hope this is clear.

    K
    Community Debut
    • k.korneev
    • Community Debut
    • March 18, 2013
    Any customization, even fonts and colors is not saved in our case. Is it because we're still using trial version?
    tblox.freshdesk.com

     

    R
    Contributor

    I actually need to have custom info displayed on the customer ticket view. If not with a FreshPlug, then at least the ability to edit the ticket view template and let jQuery do the rest. Any suggestion to achieve this, or plans about upcoming feature?

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