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Replies posted by luke.wilde

2 Replies

L
Apprentice
luke.wildeApprentice
posted in Archives - Freshdesk

Newline characters are inconsistent when editing email templates.

Hi Vijay, thanks for getting back to me.I used ENTER to add new lines.While I've resolved the issue on my end, I actually had to copy and paste the default template into a desktop text editor in order to get the layout I was looking for.I'm using a Linux based operating system, my first guess is that your default templates are using windows or mac line endings. Unix line endings tend to have better cross platform support.I think others are likely to encounter similar problems, so let me know if I can be of further assistance.All the best,Luke

3
V
Contributor
10 years ago
L
Apprentice
luke.wildeApprentice
posted in Archives - Freshdesk

Browser history functionality broken on the helpdesk.

Ah! Of course.I'm referring to the fact that when I'm browsing the ticket list (/helpdesk/tickets) if I view the details for a particular ticket and then try to use my browsers back button to try and get back to the list page, I instead get returned to the page I was browsing before the list of tickets.I.e. Browser history is not tracked for the various views inside the ticket page which the browser treats as a single page. However as a user this did not match my expectations.https://developer.mozilla.org/en-US/docs/Web/Guide/API/DOM/Manipulating_the_browser_historyPlease let me know if I've not been clear.Thanks in advance,Luke

8
V
Contributor
10 years ago

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