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Replies posted by lee.prosser

3 Replies

L
Contributor
luisContributor
posted in Archives - Freshdesk

SPAM on Forums

It was mentioned in my feature request that they will be implementing Akismet soon:https://support.freshdesk.com/support/discussions/topics/112428Not sure how long *soon* is though

19
S
Contributor
7 years ago
L
Contributor
luisContributor
posted in Archives - Freshdesk

SPAM on Forums

I have just had the mother lode of spam dropped upon me. I get the movers too, but I have about 10 spam posts in each forum area (about 8) so thats a minimum of 80 forum posts I have to clean up. If there is no way for this to be solved I would have to start looking for other help desk systems and attempt to get a refund as this is beyond a joke now. I am spending more time cleaning up spam than I am doing actually engaging with the users...I have added a feature request which may make dealing with spam more bareable by being able to delete a user in a way which removes all their posts and tickets.

19
S
Contributor
7 years ago
A
Apprentice
abhishek.dhulipudiApprentice
posted in FreshThemes Gallery

Freshdesk Support Portal Theme

I still dont get why theming is only available to people subscribed to the top level, surely as it is something which is a manual process for the administrator to set up it should be free for anyone to do as it adds 0 overhead to the service freshdesk provide. I could possibly understand payment if it was an automatic process like wordpress where you just clicked a button and it installed multiple themes so you can easily switch between. Even if this was the case I would still not really expect it to be only available to the estate plans as it is a common thing that everyone with a helpdesk with yourself should be able to do.Is there any reasoning as to why this functionality is restricted to estate plans only? (other than an incentive to get people to upgrade)

26
E
Community Debut
3 years ago

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