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Replies posted by bevis

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sarah.thomasApprentice

posted in Archives - Freshdesk

Ticket Reply Disappears

We encounter this occasionally when our agents choose the "send and set as pending" option.

annapoorna.venketaramanCommunity Manager

Release Notes - June 2015

The Agent Availability Status also needs to include Live Chat

seri0uslysecur1tyContributor

posted in Archives - Freshdesk

Freshdesk Security Issue: What are they hiding?

This is very problematic and although we do not use the SSO login function (thankfully), it does leave us concerned regarding the security of other aspects of the service as well as the reliability of the support team. I've already expressed my doubts regarding the capabilities of their support team, which has still yet to be resolved, and finding this thread has certainly not helped.

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