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Replies posted by bala.kumar

7 Replies

J
Apprentice
jerryhuang0907Apprentice
posted in Archives - Freshdesk

How to list all tickets in Backend app

 Hi Jerry,       I infer you are looking for something like a DomHelper for Backend apps but unfortunately it is not yet available. As a work around you can use the Freshdesk API ( To make it easier there are many NPM modules available for the Freshdesk API which can be used in the B/E app) and achieve the desired result.      Related features:           We are enhancing and adding global variables for B/E apps and recently made $db available for B/E apps which can be used as documented in https://developers.freshdesk.com/docs/data-storage/ Thanks, Bala     

1
B
Contributor
6 years ago
W
Apprentice
willApprentice
posted in Archives - Freshdesk

Impossible to local test Request API or third party libraries in assets in latest Google Chrome

@william We tried in 58.0.3029.81 (64-bit) and also on chrome release notes there doesn't seem to be any major deprecation or change notice. Can you try running chrome with the flag : '/Applications/Google Chrome.app/Contents/MacOS/Google Chrome' --allow-running-insecure-content as suggested in https://superuser.com/questions/487748/how-to-allow-chrome-browser-to-load-insecure-content. For the acceptance testing concern, we believe test frameworks can be configured to run using the flag : --allow-running-insecure-content Eg. CodeceptJS framework https://github.com/Codeception/CodeceptJS/blob/14c1e0958e339aad1f98125009dc5c3d1bcd6457/examples/codecept.conf.example.js "WebDriverIO": { desiredCapabilities: { browserName: 'chrome', chromeOptions: { args: ["--allow-running-insecure-content"] } } } Reference links: http://codecept.io/helpers/WebDriverIO/ https://github.com/SeleniumHQ/selenium/wiki/DesiredCapabilities https:

5
B
Contributor
6 years ago
K
Apprentice
koryakinApprentice
posted in Archives - Freshdesk

Slack integration, lost comments

@Deepak Slack DM to Freshdesk ticket conversion don't have any problems, can you please verify if the setup is configured as suggested in https://support.freshdesk.com/support/solutions/articles/206103-integration-with-slack

14
aravind.sundararajan
Skilled Expert
6 years ago
K
Apprentice
koryakinApprentice
posted in Archives - Freshdesk

Slack integration, lost comments

@Deepak I am guessing you are using a non text place holder. Please use: - {{ticket.latest_public_comment_text}} in place of {{ticket.latest_public_comment}} - {{ticket.latest_private_comment_text}} in place of {{ticket.latest_private_comment}} You can truncate any of our place holders using the '|' operator. {{ticket.last_public_comment_text | truncate: 100}} --> will truncate last public comment text to 100 characters {{ticket.last_public_comment_text | truncate: 100, '...'}} --> will truncate last public comment text to 100 characters and append '...' after truncating the text.

14
aravind.sundararajan
Skilled Expert
6 years ago
K
Apprentice
koryakinApprentice
posted in Archives - Freshdesk

Slack integration, lost comments

Hi everyone,   Sorry for the inconvenience. I have some good news, we have identified the issue and have fixed it. Kindly let us know if you face any more problems.Thanks,Bala.

14
aravind.sundararajan
Skilled Expert
6 years ago
K
Apprentice
koryakinApprentice
posted in Archives - Freshdesk

Slack integration, lost comments

 Hi Pavel,           Apologies for the inconvenience. Of late we are observing random drops in the Slack push event without any standard Restful error responses as mentioned in Slack API guidelines, we are monitoring it closely and working on it, meanwhile if you can let us know the approximate time since when you are noticing these drops it will help us to debug this faster.          Thanks,Bala,Product Developer,Integrations,Freshdesk.

14
aravind.sundararajan
Skilled Expert
6 years ago
B
Contributor
bala.kumarContributor
posted in Archives - Freshdesk

Vibe App Fresh Plug

Hi Dennis,          I am Bala from Freshdesk and I wrote this plugin and found it to be working right. I checked the recent history of your tickets and couldn't retrieve any ticket details regarding Vibe from your email id. If you can give me the ticket link or your email/phone I would be very happy to help you out. 

5
R
Contributor
8 years ago

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