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Replies posted by abhishek

3 Replies

D
Apprentice
david_10488Apprentice
posted in API and Webhooks

GET Ticket by id or display-id?

Aishwarya,I want to fetch tickets on the basis of group_id. Can I achieve that using the freshdesk API ?

4
N
Apprentice
4 years ago
A
Contributor
abhishekContributor
posted in Archives - Freshdesk

Fetch Ticket on the basis of Group ID through API

Thanks for the Reply Soorya,I have around 15 groups and the number may increase/decrease in future. So I don't think that would be a permanent solution.Is there something like I can pass as parameter in request and result will be fetched accordingly (As right now, we could fetch tickets on the basis of Contacts "Email" & Customer "company name").Thanks,Abhishek

5
M
Apprentice
7 years ago
A
Contributor
abhishekContributor
posted in Archives - Freshdesk

Fetch Ticket on the basis of Group ID through API

Ok Soorya,Thanks for your support. Hope we will get a solution soon.

5
M
Apprentice
7 years ago

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