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GET Ticket by id or display-id?

  • January 18, 2013
  • 4 replies
  • 609 views
D
Apprentice

 This seems like such a basic feature that I must be missing something in the API documentation, but how do I GET a ticket by id?

    This topic has been closed for replies.

    4 replies

    A
    Contributor

    David,


    I'm really really sorry that you had to wait this long for a reply. No excuse can justify it but we are sorry. 


    You've probably figured out how to do this by now, but I thought I'd put this out there anyway. You can GET a ticket by ID with this request URL: domain_URL/helpdesk/tickets/[ticket_id].xml. Also, here's a link to a GitHub repo, chock-full of sample Ruby programs that illustrate how you can use the API. Hope this helps :) 

    A
    Contributor
    • abhishek
    • Contributor
    • March 4, 2015

    Aishwarya,


    I want to fetch tickets on the basis of group_id. Can I achieve that using the freshdesk API ?


    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    It is now possible to filter tickets using group_id. You can check the documentation available here : https://developer.freshdesk.com/api/#filter_tickets


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    N
    Apprentice

    How I  get my tickets through ticket id no. 5660958

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