This seems like such a basic feature that I must be missing something in the API documentation, but how do I GET a ticket by id?
GET Ticket by id or display-id?
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David,
I'm really really sorry that you had to wait this long for a reply. No excuse can justify it but we are sorry.
You've probably figured out how to do this by now, but I thought I'd put this out there anyway. You can GET a ticket by ID with this request URL: domain_URL/helpdesk/tickets/[ticket_id].xml. Also, here's a link to a GitHub repo, chock-full of sample Ruby programs that illustrate how you can use the API. Hope this helps :)
Aishwarya,
I want to fetch tickets on the basis of group_id. Can I achieve that using the freshdesk API ?
+12Hi,
It is now possible to filter tickets using group_id. You can check the documentation available here : https://developer.freshdesk.com/api/#filter_tickets
Cheers!
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