Fetch Ticket on the basis of Group ID through API

  • 4 March 2015
  • 5 replies


I want to fetch Tickets on the basis of Group ID with the help of API. 

I am using the below URL for that - 


But its giving me all the tickets in the result. Is there any way I can do it.

Any help would be greatly appreciated.

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5 replies

Hi Abhishek,

After you filter by Groups in the tickets page, you can save your filters as a Custom View: More Info.

Then you can use the Custom Ticket Views API endpoint:




 [view_id] is the id of the view that is available in the url after you save the view. 

For further info: API Documentation

Thanks for the Reply Soorya,

I have around 15 groups and the number may increase/decrease in future. So I don't think that would be a permanent solution.

Is there something like I can pass as parameter in request and result will be fetched accordingly (As right now, we could fetch tickets on the basis of Contacts "Email" & Customer "company name").



Hi Abhishek,

I agree that is a valid point. Currently we support only the above explained workaround. We will take this as a feature request, but we currently do not have an ETA. 

Ok Soorya,

Thanks for your support. Hope we will get a solution soon.

Any updates on this?