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Replies posted by support_12792

11 Replies

S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Topics You've Replied To

I'm talking about this forum, support.freshdesk.com. I can't find this here. Maybe I'm blind;)

8
T
Contributor
8 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Google Contacts Sync Interval

What about this Google Apps integration; it says on your page that contacts would be in sync "all the time". When using Google Apps, is it still not possible to bring it down from 1 hour?

4
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Topics You've Replied To

Yes, thank you; this is what I mean, but I don't understand how to navigate to this url: https://support.freshdesk.com/support/discussions/topics/my_topicsIf I enter the url directly, it works, but how can I use the menus to navigate to this?Maybe I'm blind;)

8
T
Contributor
8 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Ticket Filters Switching Back to Last Filter

I have not heard anything back on this subject. Following up. 

4
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Topics You've Replied To

Any news on this?

8
T
Contributor
8 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Ticket Filters Switching Back to Last Filter

Still heard nothing. Following up. 

4
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Filtering on Web Page and Mobile Client

If I want to see all tickets by a certain client on the Android client, it's impossible. If I search for the client's name, I get lots of tickets that range from closed to just including the client's name. If I find the client record, there is no way to open the open tickets from there. Why is it so hard to work with this software?I've been using Todoist and Wunderlist just to get things done, cause by the time I'm able to find the ticket in Freshdesk, I've forgotten what I wanted to write. 

5
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

CAPTCHA when submitting tickets in this forum

I'm talking about this forum, the offical Freshdesk support forum. 

3
sajesh.krishnadas
Contributor
8 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Google Contacts Sync Interval

Any reply on this?

4
aravind.sundararajan
Skilled Expert
6 years ago
C
Contributor
chris_10602Contributor
posted in Archives - Freshdesk

Slow support responses & delayed rollouts by Freshdesk - is this typical?

You're still working on this?Any reason the support people are not really visible in the forum? It's really where you can show how visible you are.I always like to post my support requests to the forum, cause then we can solve things in a group and people looking for the same answer doesn't have to bother your support line. It's a win win. 

11
S
Contributor
8 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Filtering on Web Page and Mobile Client

I'm actually going nuts on this issue on a daily basis;)I have a really hard time finding stuff. The web client has some issues that makes me spend a lot more time than I should to find stuff, but the Android client is really impossible to work with; I cannot find anything. If I search for a client and I'm lucky enough to actually find the client, in between all the closed tickets that it shows, then there is no way to list open tickets on that client. I really could fill a whole page with this issue, but you must be aware of this. I just hope you do atleast a tiny bit improvement here, cause I actually can't work from my mobile device, something I plan on doing more and more. Thank you. 

5
aravind.sundararajan
Skilled Expert
6 years ago

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