Visit Freshworks.com Visit Freshworks

Replies posted by chriswhite

4 Replies

C
Apprentice
chris_13145Apprentice
posted in Archives - Freshdesk

Ive just got 160 pages of spam tickets in about an hour...

I've set up a Dispatch'r rule as detailed here, but it's not really a fix, and only applies to new tickets coming in, not those that already exist...https://support.freshdesk.com/support/discussions/topics/326810/

5
C
Community Debut
4 years ago
M
Contributor
markus.ratzesbergerContributor
posted in Archives - Freshdesk

How can I block all *.ru mails or tickets?

Hi Mark,Despite implementing it, I don't see a Dispatch'r rule as a solution as ticket numbers are still being incremented, and the system is constantly processing spam and telling me about it... Do you know if Freshdesk is doing anything about it?Chris

7
O
Contributor
5 years ago
M
Contributor
markus.ratzesbergerContributor
posted in Archives - Freshdesk

How can I block all *.ru mails or tickets?

Hi Mark,Please see my comments on the other thread - Russian SPAM influx - I think you would also benefit from the 'proactive filter.'Chris

7
O
Contributor
5 years ago
M
Contributor
markus.ratzesbergerContributor
posted in Archives - Freshdesk

How can I block all *.ru mails or tickets?

Hi Mark,Please see my comments on the other thread - Russian SPAM influx - I think you would also benefit from the 'Proactive Filter'.Chris

7
O
Contributor
5 years ago

Badge winners

Show all badges
Terms of UseCookie settings