Visit Freshworks.com Visit Freshworks

Replies posted by tvm

7 Replies

N
Contributor
nico_12984Contributor
posted in Archives - Freshdesk

icons missing on Freshdesk

Today icons disappeared, and returned again within an hour. Really strange.

13
aravind.sundararajan
Skilled Expert
6 years ago
N
Contributor
nico_12984Contributor
posted in Archives - Freshdesk

icons missing on Freshdesk

My icons reappeared today without me doing anything. Quite annoying

13
aravind.sundararajan
Skilled Expert
6 years ago
N
Contributor
nico_12984Contributor
posted in Archives - Freshdesk

icons missing on Freshdesk

Same issue here... Started yesterday;I'm on the latest Chrome Version 60.0.3112.78 (Official version) (64-bit)Doesn't work in Incognito mode either...Works like a charm in IE ... but yuck... I'm a Chrome kinda guy

13
aravind.sundararajan
Skilled Expert
6 years ago
R
Apprentice
raluca.hreniucApprentice
posted in Archives - Freshdesk

Unexpected behaviour with Public URL

Feel free to try out with the occasional agent. But... I am the only agent experiencing this behaviour. It doesen't matter which computer or platform I use. If I am logged in, and enter a ticket via dashboard or the ticket list, I am able to jump from ticket to ticket by changing the ticket number in the URL. 

7
F
Community Debut
4 years ago
R
Apprentice
raluca.hreniucApprentice
posted in Archives - Freshdesk

Unexpected behaviour with Public URL

Not sure this is the exact same problem, but when I get a mail from FD, with a direct link to a ticket, I am redirected to the login page. I have noticed this behaviour a week ago. https://support.comcare.dk/support/tickets/3756 redirects to https://support.comcare.dk/support/login If I then login, I am redirected to https://support.comcare.dk/helpdesk instead of the current ticket.

7
F
Community Debut
4 years ago
A
Apprentice
andy_11951Apprentice
posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

Just tested... Exports still works for me...  But!!! I still need to adjust Created > Select time period to make sure ALL UNRESOLVED tickets are exported.  What I do is to go back over a year to make sure I catch all unresolved tickets.REALLY an annoying workaround to make sure all old issues are exported. C'mon Freshdesk! How hard can it be? Export ALL unresolved tickets should be standard! 

20
suprabha.somanathan
Community Debut
3 years ago
A
Apprentice
andy_11951Apprentice
posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

This is not a rookie mistake. It is a flaw in Freshdesk.   You should always be able to export ALL unresolved issues regardless of created time.  If you want to filter down with a fixed period, that's fine, but it is not logical that you have to edit period everytime you want to do an export, to make sure all issues are exported. This was basic function in our old ticket system, and should be the same in Freshdesk. I worries me that this issue was raised 2 years ago, and still no solution!  /Thomas

20
suprabha.somanathan
Community Debut
3 years ago

Badge winners

Show all badges
Terms of UseCookie settings