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Replies posted by santiago

2 Replies

S
Contributor
santiagoContributor
posted in Archives - Freshdesk

bug: priority color displaying incorrectly in mobile app v3.8.1 for Android

Hello Aravind, thank you for your time.I've already tried to reinstall the app but the problem remains.Actually, it's been a problem we have since we started using the mobile app. Most of our team members have even changed their smartphones a couple of times, but the problems have always remained. It's really weird. We always used Android. Right now we use the app in a Huawei P9 Lite and a Huawei P10. Before that we used the app in a Samsung S6, a Moto G3, and a Sony Xperia. The problem was always there.In case it helps to find the cause, let me add a small detail: in the moment we enter the ticket detail page, for a fraction of a second the color bar shows the correct color, but then it's overwrited to green (always green). It's weird. It's a very short moment, and then the color is set to green. I'll upload a short video if it helps.Regards,Santiago.

4
aravind.sundararajan
Skilled Expert
6 years ago
G
Skilled Expert
gzimmermanSkilled Expert
posted in Archives - Freshdesk

Ctrl-K to Insert Link Fails

This is being a major inconvenience for us. Our agents use a lot the feature of inserting and editing links, and this bug is having a considerable impact on our support performance. We experience the same issue: link is inserted at the end of the document.Another annoying bug related to links is when you write a domain, for example, if I need to write "hello.com.br", the link is created when I type "hello.com" and ".br" ends up outside the link. Very very annoying behaviour. 

4
G
Skilled Expert
5 years ago

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