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Replies posted by cmcewen

3 Replies

L
Apprentice
lloydApprentice
posted in Ticket & Workflow Management

Default Tickets View

Apparently this has gone nowhere as a feature request yet. But I want to jump in there to say that it is so tiresome to have to choose my own ticket list view every time I log in. Retention of a profile setting for 'default ticket view' seems like a very basic service desk feature.Please revive this feature request and give us hope for relief from this dreary bit of daily dull activity.

8
zachary.king
Skilled Expert
2 years ago
L
Apprentice
lloydApprentice
posted in Ticket & Workflow Management

Default Tickets View

Just want to offer an alternate solution. Just one change to the universal default from Status = Open to Status = All Unresolved would also help.

8
zachary.king
Skilled Expert
2 years ago
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Announcements and Events

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Wish I could go to one of these - will there be more different time slots offered? Slot one is at midnight for me and I will be on a plane during the second slot. But would like to know more. Especially if there will be enhanced ways to connect with other higher education customers!Cheers,Chris

51212
A
Apprentice
5 months ago

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