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Replies posted by michaelm

3 Replies

E
Contributor
e1612506Contributor
posted in Automations and Workflows

Bad formatting when replying to email

Extra and odd line breaks / spacing still happening in the editor (I'm using Firefox 59.0.1, on Windows 10), making it almost impossible to predict the real look of a canned response or notification template in an email.Example in the screenshot below:1) When adding 1 empty paragraph (hitting ENTER twice) in the editor, it comes out / looks like 2 empty paragraphs in the preview and test email (or 1 empty paragraph with huge spacing after it);2) When just adding a line break (hitting ENTER once) in the editor, it comes out / looks like 1 empty paragraph in the preview and test email (or huge spacing after the previous paragraph).This is taking hours fiddling around. This should be either truly WYSIWYG or there should be an HTML view option to clean up any messy code.

23
P
Contributor
4 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Your ticketing experience just got 'refreshed'!

Great improvements, thank you! Keep up the good work :)

3331
C
Top Contributor
5 years ago
S
Community Manager
subhikshaa.ganeshCommunity Manager

FRESHDESK SUPPORT DESK AND FRESHDESK OMNICHANNEL RELEASE NOTES NOV 15 to DEC 20, 2021

Improvements to the Automations module We are making design improvements to the Automations UX to make it more nuanced and improve the overall user experience. And agents/supervisors will be able to view the email content on the ticket thread for all Automations rules that perform a send email action. This improves visibility of all communications sent to an end-user to someone reading through ticket updates.    I really don’t like this feature at all as it clutters the ticket thread even more. At least give us the option to disable the feature when we have no use for it! I agree with @Thorsten. We include a “Send email to agent” notification step in dozens of automations to be able to customise the agent notification email for new tickets based on the type of the ticket. Starting this morning, all new tickets now have the contents of this notification email (which includes a lot of metadata from the ticket) added as what looks like a public note, visible to the client (is it??)

901520
S
Community Manager
2 years ago

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