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Replies posted by harshaa.sridhar

6 Replies

de Pinho
Apprentice
de PinhoApprentice
asked in Apps and Marketplace Integrations

Sip Trunk to Freshcaller

Hello De Pinho,Thanks for your question.We currently do not support connecting multiple lines via SIP Trunk.However, we offer BYOC (Bring your own carrier) which would help in integrating an existing number with Freshcaller using SIP forwardinghttps://support.freshcaller.com/support/solutions/articles/239902-how-to-configure-byoc-

2
H
Skilled Expert
3 years ago
A
Apprentice
aileen.maryApprentice
posted in Managing IVRs and Call Flows

Increase the visibility of your calls with Call Lifecycle

Hello Lucinda,Hope you are doing well & thanks for sharing your thoughts. Currently, voicemails automatically get converted into ticket besides missed calls and abandoned calls.Coming to automations part, are you looking to route tickets to certain groups/perform any action based on the input the caller chose in the IVR? For ex : Caller presses 1 for voicemail. If so, do you think having subject as voicemail might help here as all voicemail tickets would have the subject as voicemail?On a side note, we currently do not have the ability to cascade the caller keypress data/info to the Freshdesk ticket. But, we are happy to take it up as a feature request :)

5
Bethany Wesley
Contributor
1 year ago
tckstevens
Apprentice
tckstevensApprentice
posted in Managing IVRs and Call Flows

Best Practices for Messages in IVR?

Hi Stevens,Hope you are doing well!I wanted to quickly check if the issue with wait queue message repetition has been resolved. If not, feel free to send a message, and we will look into it :)

2
H
Skilled Expert
2 years ago
tckstevens
Apprentice
tckstevensApprentice
posted in Managing IVRs and Call Flows

Callers Stuck in Wait Queue Even Thought Agents are Available

Hey Stevens,Assigning calls from live dashboard feature is live.Let us know your thoughts when you have a chance to check it out.

5
A
Apprentice
2 years ago
M
Apprentice
Mikal11Apprentice
asked in Managing IVRs and Call Flows

Incoming Calls - Customer Feedback

Hi Mikal,Thanks for your questionWe have the CSAT option which would help the callers in rating the conversation with the agentPlease check out this link - https://support.freshcaller.com/support/solutions/articles/50000001622-receiving-csat-feedback-through-ivr and feel reach out to support@freshcaller.com if you need further help :)

3
Fcyt999
Community Debut
1 year ago
tckstevens
Apprentice
tckstevensApprentice
posted in Managing IVRs and Call Flows

Callers Stuck in Wait Queue Even Thought Agents are Available

Hello David,Thanks for sharing your thoughts.We have the ability to remove the ignore button for the agents from our end. Is this something you’d be interested in?

5
A
Apprentice
2 years ago

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