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Replies posted by freshdesk_18321

6 Replies

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Contributor
freshdesk_18321Contributor
posted in Archives - Freshdesk

App Development: Cannot get list of agents

Resolved.  The problem is I was using the English rather than American spelling.  It should have been "Authorization"

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Contributor
5 years ago
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Apprentice
animesh.pratapApprentice
posted in Archives - Freshdesk

Get API token from app

I have exactly the same issue.  I have an app which wants to make calls using the published Freshdesk API using the current user's APIkey.  For example, for an Admin user, I want to be able to get the list of agents and groups.  For a normal Agent, I want to find the id of the previous ticket associated with a customer so that the central team can maintain continuity in allocating Agents to tickets where practical.  The other element, other element in allocation is to provide a summary of the number of unresolved tickets allocated to an Agent.  Looking at the Ticket API (https://developer.freshdesk.com/v2/docs/data-api/#contactAPI), I cannot get the list of Tickets previously raised by the Agent.All this information is available via the main Freshdesk API, but to use this I need the APIkey for the user.Trust this provides some example user cases.  The logical place to return the key is via the call to loggedInUser global API.  Clearly if the Admin APIkey is used, this could compromise

6
F
Contributor
5 years ago
A
Apprentice
animesh.pratapApprentice
posted in Archives - Freshdesk

Get API token from app

I have the same issue in respect to developing a Freskdesh app.  The issue is the Data API does not provide the functionality I require, and I need to use the main Freshdesk API which requires use of the user's APIkey.  Looking at the Developer documentation, the natural place to get the key would be via the loggedInUser call.Here are two use cases in respect to a geographic-based agent allocation app1.  As an Admin use, I need to get the list of agents, the list of groups and the association between groups and agents so that I can store each agent's location and associated coordinator (based on groups) in the iparams area as it is not possible to add custom fields to the agent and group objects.  The app will upload an offline json file holding this information.2.  As an agent responsible for allocating client requests, I need to know the agent who last handled the request from the client (i.e. view the tickets associated with a client), and the number of unresolved tickets being hand

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Contributor
5 years ago
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Apprentice
cody_18237Apprentice
posted in API and Webhooks

How do you make an API request to Freshdesk from an Custom Install Page??

I've just looked at the custom installation page, how do you handle the "secure" of an iparm item?  It could be just a documentation issue.

7
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Community Debut
4 years ago
F
Contributor
freshdesk_18321Contributor
posted in Archives - Freshdesk

Unable to use $db in server.js with invoke method

There are two elements of the requirement:1. I was to restrict some of the serverless app's capability based on the role of the agent.  i.e. As a administrator I can do more things than a standard agent.2. I want to include some element of logging in the serverless app's capabilities, and I need to know the agent's name to include the details in the log.All of these things are possible in the serverless app if it is triggered in response to an event, so why not when handling an invoke function?

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Contributor
5 years ago
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Contributor
bhakti.patelContributor
posted in Archives - Freshdesk

SMI Backend Apps

Any update on progressing this issue.When making client.request.invoke requests, I find every request is triggering an error response with the contents on the err holding the following:err: {headers{},status:0}I do not experience these issues with Chromium.

2
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Contributor
5 years ago

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