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Replies posted by cdole

5 Replies

F
Contributor
facebook_18807Contributor
posted in Archives - Freshdesk

Table view does not fit whole screen on a 4K monitor

Same issue here

4
N
Community Debut
4 years ago
M
Apprentice
micahApprentice
posted in Archives - Freshdesk

using a 1440 monitor the "table view" does not fit the width of the screen

Did you ever find a solution?

2
N
Community Debut
4 years ago
C
Contributor
cdoleContributor
asked in Automations and Workflows

Sleep a ticket for a specified time

I’m actually trying to make a reminder to follow up, on the  ticket issue, from the point I change the status to “sleep”.   In our particular situation we want to follow up with the customer after a specified amount of time.  So if the ticket would flip back to “open” after say six weeks from setting it to sleep that would be perfect.

7
hemanth.ramya
Community Manager
2 years ago
C
Contributor
cdoleContributor
asked in Automations and Workflows

Sleep a ticket for a specified time

Oh cool, I didn’t realize you could do that.  I’m going to give it a try later today.  Thanks!

7
hemanth.ramya
Community Manager
2 years ago
C
Contributor
cdoleContributor
asked in Automations and Workflows

Sleep a ticket for a specified time

Sure, @cdole. Do give it a try! :)   Cheers, Freshdesk Community Team  Sorry, didn’t get around to this until now but this is the part that’s not working for me.   “Right after you create a custom Status, the system would create a ‘Hours Since Custom Status’ condition under the time trigger automation. “ No custom status fields are showing up there, just the defaults.   I went to ticket fields > Status > and added the sleep field but it doesn’t show up in time triggers “hours since”.  

7
hemanth.ramya
Community Manager
2 years ago

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