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Replies posted by radhika.narayanan

5 Replies

radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Seamless user management with Freshservice + Azure Active Directory (AAD) Provisioning 🔄

Hi @jorn-morten.innselset, Thank you for writing to us. We understand your concerns and would like to clarify that Effy is a Freshworks Managed Partner. We collaborate with technology and solution partners to provide customized and enhanced capabilities for our customers. Happy to share some resources that outlines the privacy policy and terms of use in detail. Please take a look at the links below: Privacy Policy Terms of use Marketplace User TermsPlease let us know if you have any further questions or need any assistance. Regards, Radhika Narayanan

108013
paddyb79
Apprentice
5 days ago
Williamj
Apprentice
WilliamjApprentice
asked in Apps and Marketplace Integrations

intergrade ConnectWise with Freshservice

Hi @Williamj Could you please let me know what challenges you’re facing with this integration?  

1
radhika.narayanan
Skilled Expert
3 months ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams 🤖Blog

Hi @Mina!The ServiceBot capability is available in Pro plan. ServiceBot is our foundational bot that plugs your Freshservice information into Microsoft Teams for contextual collaboration. With this feature, you can automatically update ticket properties, create incidents, add notes, respond to tickets--all within MS teams. You can also get instant notifications on assignment and keep a track of your tickets throughout its lifecycle. The second component in this integration is Virtual Agent, which is the Generative AI-powered conversational support capability, powered by our Freddy AI engine. This is available in our Enterprise plan. You can also browse our pricing section where we’ve included this information. Hope this was helpful. Please let me know if you have any more questions. Have a good day!Cheers, Radhika Narayanan

2124
Anna Three
Community Debut
7 days ago
M
Contributor
mary.georgeContributor

Welcome Thank Yous with Freddy!

Hello Jannick, Glad to know that the Thank You Detector worked out well for you. Thank you for sharing the solution article here and writing to us. Thanks, Radhika

12610
A
Apprentice
3 months ago
M
Contributor
mary.georgeContributor

Welcome Thank Yous with Freddy!

Hello Robert, You can refer to the solution article to set up the Thank You Detector or watch our How-to- Video on YouTube. Do let us know if this worked out fine for you. Thank you, Radhika

12610
A
Apprentice
3 months ago

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