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Replies posted by sebastian_brett

2 Replies

rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Announcements and Events

Community Matters | Episode 2: Reimagining ITSM with Online Communities ft. Stephen Mann | WATCH NOW!Interview

How can we (as responsible members of a community) ensure that online forums and communities not become another source of information overwhelm to the users? What are some challenges we foresee in the IT/ technology space in the next few years? What are your tips or takeaways for anyone starting new in the ITSM industry?

3178
manns
Skilled Expert
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

❓ #AskMicah | How to delight upset customers? | Ask your questions!Ask Me Anything

How can agents respond to requests from customers that they know cannot be provided atleast in the short term? Some customers may get defensive or upset when they hear that something they had requested isn’t possible.

43821
Micah Solomon
Skilled Expert
2 years ago

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