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Replies posted by bruce.imber

4 Replies

B
Top Contributor
bruce.imberTop Contributor
asked in Automations

Approval emails

Daniel, Thanks for information.  I will check this to what I can come up with.

6
B
Top Contributor
1 year ago
B
Top Contributor
bruce.imberTop Contributor
asked in Automations

Approval emails

Yes, I have the WFA set to send out the approval email, once approved or rejected, then Actions add more to the ticket.I created a new Status: Waiting for Approval, added that to the Action that is sending out the approval email.Created a Supervisor rule that looks for the new Status and when Hours since waiting for approval is 120 hours, close the ticket.What I was missing was the Status piece.Thank you for your help.

6
B
Top Contributor
1 year ago
afautley
Skilled Expert
afautleySkilled Expert
asked in Assets

Asset Discovery agent - servers

I was told by Techaffinity (as the Discovery app isn’t a FW app) that:“if the device does not have any value for the field "IMEI" then we will send the fields related to asset_type "Computer" and if the device has some value for the field "IMEI", then we will send the fields related to asset_type "Mobile".”So what we do is run a report on our Assets and for the ones that need to be fixed, we do them one at a time or if its a lot, we take the data from the report and create a file to import to fix the fields that are wrong.  This is not the best way, but it does allow us to keep it mostly cleaned up.

2
B
Top Contributor
1 year ago
mitch.stone
Contributor
mitch.stoneContributor
asked in Freshservice Integration

WD (Workday) Integration

It’s supposed to be available at the end of February.  We are trying to use the Beta version but don’t have it working enough to test it yet.I’m wondering if anyone else is using the Beta.  I would like to compare notes.Thanks,Bruce

2
Nittannia
Community Debut
1 month ago

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