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Replies posted by PGaurav

7 Replies

V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

Thanks, it helped to customize the portal. But I am wondering is there any way to remove/disable any of the card? like don’t want to show ‘Approve Request’ card to anyone. Browsed some liquid scripts but not working. Any pointers.Thanks!!

28
D
Community Debut
1 year ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

@Ammar KB Thanks!! for your quick help. It works perfectly. 

28
D
Community Debut
1 year ago
boyaz
Apprentice
boyazApprentice
asked in FreshThemes Gallery

Free Themes

True, could not find any free themes to try. I believe there isn’t any.

6
ODAUDLEGUR
Community Debut
3 months ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

@Ammar KB  - Though we have removed/hide the card  from main page but it still stays on the left hand side panel and at the bottom of the page like shown in below image. (in Freshworks Switcher panel)Do we need to add separate code in order to hide from there as well ? left panel view bottom of the pageAppreciate any help.Thanks

28
D
Community Debut
1 year ago
V
Apprentice
V.WestbergApprentice
asked in Portal/Knowledge Base

Customize end user portal

Thanks @Ammar KB. Kudos to you!

28
D
Community Debut
1 year ago
P
Top Contributor
PGauravTop Contributor
asked in Ticket & Workflow Management

Azure Devops - custom fields mapping

Thanks Zach, yes I have used Power Automate to fill the values of custom fields. I thought if there are something already in Freshservice that I might have missed to look, so checking.I will surely raise this feature to support team. Thanks again for your guidance.

2
P
Top Contributor
1 year ago
rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Ticket & Workflow Management

Workflow Of the Week - Session 6 - Liquid Filters to extract information from from a ticket's subject and inject them into fields

Thanks @BrynCYDEF for the info.In addition to this, I have couple of queries.Sample case -I have tickets description details likeUser ID: 1234User Name: NickDept ID:9999Contact: abc@gmail.comI need to get the details of each field and then store this info somewhere like excel.So using Substring function mentioned above I can get details against - User ID: ie.”1234” but do we need to give get data till end of string or start of next field. Then how to get the info of User Name: and then Dept ID likewise.Do we need to write separate expression box for each field? can this be done in one go? any pointer/info will be helpful, Thank you in advance.

12164
P
Top Contributor
1 year ago

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