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rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Mission 1: Automate with Freshdesk | Challenge

We use the automation to manage ticket distribution between the groups and some other cases: 1 - Deny ticket from unknown sendersBase on email address the automation close the ticket and reply to sender asking to open from the professional email. 2 - Send a remember noticeWe send a after 24 hours and 48 hours an email to remember client to reply the tiket. 3 - Ticket distributionSe have some different emails address to open a ticket, and based on this ticket we distribute between the groups and set the category and ticket type. Best 

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Croy
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3 months ago

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