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Replies posted by Sathyanarayan.km

2 Replies

hemanth.ramya
Community Manager
hemanth.ramyaCommunity Manager
published in How do I....?

Community Carnival Market: Freshdesk Hidden GemsFreshdesk Tips

@Maschendra Yadav K 

1086
C
Contributor
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Mission 1: Automate with Freshdesk | Challenge

We were having multiple issues in creating an automation for the tickets that get’s created on a customer portal. Based on the Issue and Sub-Issue type to be assigned to the respective departments within the company. With the help of automation we were able to achieve it and solved all the problem. We were able to create 100s of automations successfully in our freshdesk account as it is easily and basis on the priority the SLAs should be driven and to achieve this we had to ensure that the tickets getting assigned to the teams based on the issues & sub-issues and each of them had a different priorities derived. Here are few example of the automation that we have created:       #CustomerSuccess#FreshDesk#Automations#CustServ 

132122
Croy
Contributor
3 months ago

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