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Replies posted by vdb

7 Replies

kovergard
Contributor
kovergardContributor
asked in Apps and Marketplace Integrations

Azure AD SCIM Enhancements

I am also trying to get a location field to map from AAD during user provisioning on a new FreshService setup.  Based on the Excel in the thread it looks like I should be using: urn:ietf:params:scim:schemas:core:2.0:User:Location  But that doesn’t seem to be doing it.  Screen shot of my attribute mapping below.  What am I missing?     Could also settle for a custom AAD attribute instead, but I haven’t had any success there either.  Any help is appreciated.  Thank you!   Actually, you should just write to the “location” attribute in Freshservice. Below are the 3 custom mappings I have added, the second one should take care of the location. I added the other two mappings to get over the complete address in the address field as well, and for users with mismatched email and UPNs, I want their UPN as a secondary email address.   Hope this helps. :-)   Would you mind copy and pasting your address join command? I am looking for something similar, thanks!

11
V
Contributor
1 year ago
officeninja
Apprentice
officeninjaApprentice
asked in Apps and Marketplace Integrations

Departments Not Coming Through Azure SCIM App

This is what works for us:   I wonder if the Characters in the department may be causing issues?

2
kong-jhartmann
Skilled Expert
1 year ago
M
Top Contributor
Matt HTop Contributor
asked in Ticket & Workflow Management

Run automation workflow on specific date?

I am looking for an answer here as well. Need to be able to add a user to a group on a service request date field and then remove that user on another date field in the service request. 

29
LeeJonesMtSAC
Apprentice
1 year ago
V
Contributor
vdbContributor
asked in Automations

How to remove &nbsp

Hi. Is it possible that your emails contains such spaces? Have you tried subtracting 1 to the length and see the result? Also, liquid filters might help. Please check handling whitespaces: Whitespace control – Liquid template language (shopify.github.io)   Hope this helps.   Regards,  It is coming out of an HRIS system, so editing on that end is near impossible. I’ve tried liquid filters in a few different ways with no success. Anytime I place &nbsp in the freshservice automator as something to replace, it just replaces it with actual space. subtracting 1 on the length is giving me the same result. 

4
V
Contributor
8 months ago
V
Contributor
vdbContributor
asked in Automations

How to remove &nbsp

To remove the   (non-breaking space) from the output of your expression, you can use additional string manipulation functions to clean up the result. It looks like you're using some sort of template language or scripting environment to process the email content. Assuming you have access to basic string functions, you can add another step to replace   with an empty string. Here's an example of how you can modify your expression to achieve this: replace( substring( '{{ticket.description | strip_html}}', indexOf('{{ticket.description | strip_html}}', 'Department:', 0) + length('Department:'), indexOf('{{ticket.description | strip_html}}', 'Division:', indexOf('{{ticket.description | strip_html}}', 'Department:', 0)) ), ' ', '' ) In this modified expression, the replace function is used to replace all occurrences of   with an empty string, effectively removing the non-breaking spaces from the output. Make sure to integrate this adjusted expression int

4
V
Contributor
8 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Feb 2024release notes

Does anyone know if the Employee Journey (onboarding/offboarding) icon in the left navigation can be hidden? We’re in MSP mode and the onboarding/offboarding doesn’t work so we don’t use it. We can obviously tell our technicians to ignore it but it creates unnecessary confusion for them. If we’re not using this module we should be able to disable it. I tried support but they didn’t seem to know what I was talking about. Has anyone seen an option to disable it anywhere? I was able to test an IT agent role with onboarding requests unchecked and the module was removed from their sidebar. Have you verified they aren’t a member of a role that has access to this module? There must be something wrong with our instance. Onboarding and Offboarding modules aren’t checked for any of our agent roles (not available for any admin roles) but I’m not able to check or uncheck these to even test with a new custom role. So I see it there but it’s not enabled for any role and

1449333
O
Community Debut
2 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Feb 2024release notes

a.employee_onboarding.ficon-employee-onboarding {  display:none !important;}a.employee_offboarding.ficon-employee-offboarding {  display:none !important;}  works fine as well

1449333
O
Community Debut
2 months ago

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