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Replies posted by mcastel

2 Replies

belkisparadapacal
Apprentice
belkisparadapacalApprentice
asked in Portals, Emails & Other Channels

La respuesta a los tickets caen en correos no deseados al usuario

Hola.Lo importante es que revises que el dominio y mail desde donde se disparan las alertas de los tickets, deben estar en whitelist de administración de correo de cliente. De esta forma, no caerán en SPAM.Saludos, Milton C.

2
R
Community Debut
1 year ago
M
Apprentice
mcastelApprentice
asked in Analytics, Reports & Dashboards

Limited export csv file with Sprout License?

Hello! Thanks for the comments @barun.poddar and @Arvind Ramamurti . Indeed, that report had been doing without problems, both the monthly with its range of dates and the total history. But since this month, it does not allow me to see the total ticket for the month even though the dates are correct. Do you know if this is associated with a licensing issue or is it a known error of some update?

5
aravind.sundararajan
Skilled Expert
1 year ago

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