Al momento de cerrar una solicitud y enviar la respuesta al usuario, llega a su correo de Outlook como Correo no deseado (spam) y adicionalmente no se observan las imágenes adjuntas. Ayuda por favor. Gracias.
Al momento de cerrar una solicitud y enviar la respuesta al usuario, llega a su correo de Outlook como Correo no deseado (spam) y adicionalmente no se observan las imágenes adjuntas. Ayuda por favor. Gracias.
Hola.
Lo importante es que revises que el dominio y mail desde donde se disparan las alertas de los tickets, deben estar en whitelist de administración de correo de cliente. De esta forma, no caerán en SPAM.
Saludos, Milton C.
Hi
I understand that few of the emails sent from Freshdesk are landing in spam on the recipient's end.
If you have normal email forwarding for your support emails to create tickets in helpdesk, you can setup DKIM so that the emails being sent out of your helpdesk are signed by your domain.
DKIM generates a signature, which is attached to the message while in transit, to verify the authenticity of the message source. This signature is associated with the organisation’s registered domain name. On reaching the destination, if the message has its signature validated, then the source of the mail is verified. Hence no one can send emails impersonating your organisation and support emails sent by Freshdesk on your behalf will not get marked as spam.
Please do refer to this article about the same - https://support.freshdesk.com/support/solutions/articles/223779-email-domain-verification-using-dkim-record
Feel free to drop a note here incase of further queries :)
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