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Replies posted by patrickc

2 Replies

A
Contributor
adampfmContributor
asked in Knowledge Base

Improve PDF Export of KB Articles

If you’re open to using an app for your PDF export check out the PDF Export app (in the marketplace: for Freshdesk / Freshservice) as we’re trying to improve the PDF export experience in Freshdesk/Freshservice. We do support formatting and embedding images, and header and footer configuration is next on our roadmap

2
A
Community Debut
3 months ago
RZ_Scotlynn
Apprentice
RZ_ScotlynnApprentice
asked in Ticketing & Agent Productivity

Open attachment in browser (Chrome, Edge) instead of download. (PDF files)

We looked into this and published a (paid) app for previewing PDFs in tickets on the Freshworks app marketplace.It’s not ideal (PDF attachments are listed separately in the sidebar) but it does the job for us.Hope it can be useful for someone else until it’s addressed in the core product

11
P
Community Debut
3 months ago

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