Visit Freshworks.com Visit Freshworks

Replies posted by davidjohnson85

5 Replies

nparionagmail
Contributor
nparionagmail
asked in Ticketing & Agent Productivity

2 week duration

The formula you provided looks correct for adding 14 days to the ticket's creation date. However, it seems that you are using the Liquid date filter syntax, which might not be compatible with the expression builder in your specific context.Instead, you can try using the built-in date functions provided by the platform you are using. Here's an example of how you can add a 2-week duration to a ticket using the expression builder:1. Determine the ticket's creation date format. For example, if the creation date format is "YYYY-MM-DD", make sure to adjust the format in the following steps accordingly.2. Use the appropriate date functions provided by the expression builder to add 14 days to the creation date. The exact syntax may vary depending on the platform, but here's an example:   `DATE_ADD({{ticket.created_at}}, INTERVAL 14 DAY)`   This expression will add 14 days to the ticket's creation date.3. Format the resulting date value if necessary. You can apply the desired date format using

4
hdbcb
Community Debut
8 months ago
alex892
Apprentice
alex892Apprentice
asked in Portals, Emails & Other Channels

Google stopped indexing my pages of the customer portal because of alternate with canonical tag.

If Google is not indexing the pages of your customer portal due to issues with the canonical tag, there are a few steps you can take to address the problem:1. Review Canonical Implementation: Double-check your implementation of the canonical tag on the main landing page and ensure it accurately reflects the page it represents. Make sure there are no mistakes or inconsistencies in the canonical URLs.2. Verify Proper Canonical Tag Generation: Since you mentioned that you dynamically generate the canonical tags, review the code responsible for generating the canonical URL. Ensure that it is correctly generating the canonical URL for each page and that it matches the page's actual URL.3. Check Other On-Page Factors: In addition to the canonical tag, review other on-page factors such as meta tags, headers, and content. Make sure they are optimized for SEO and aligned with best practices. Ensure that there are no issues or errors that could prevent proper indexing.4. Fetch and Render: Use Go

14
Abiomor
Community Debut
4 months ago
laura_armstrong
Apprentice
laura_armstrongApprentice
posted in Ticketing & Agent Productivity

Filter lists on Closed Date

Yes, you can filter your list views based on the Closed Date in most ticket management systems or help desk platforms. Here's a general guideline on how you can accomplish this:1. Access your ticket management system or help desk platform.2. Navigate to the list view or ticket view section.3. Look for the filtering or search options available.4. Locate the field or criteria for Closed Date. It might be labeled as "Closed Date," "Resolved Date," or something similar.5. Choose the appropriate date range or specific date you want to filter the list by. For example, you can select a specific week or enter a specific date range.6. Apply the filter or search option, and the list view will be updated to show only the tickets that were closed within the specified date range.7. Review the filtered list to check the tickets closed by your team during that period.Keep in mind that the specific steps and options may vary depending on the ticket management system or help desk platform you are using

3
wa7154733
Community Debut
9 months ago
P
Apprentice
Patric BApprentice
asked in Automations and Workflows

Whatsapp - Automatic reply

Hello, Automatic replies or chatbots for Whatsapp integration may depend on the capabilities and updates provided by Freshdesk. As Whatsapp is a widely used messaging platform, it's possible that Freshdesk may introduce the option for automatic replies in the future to enhance customer support and communication.To get the most accurate and up-to-date information about the availability of automatic replies for Whatsapp integration in Freshdesk, I recommend reaching out to Freshdesk's customer support or consulting their documentation and official channels. They will be able to provide you with the latest information on features and updates, as well as any roadmap for future enhancements.Customer support teams are usually responsive and knowledgeable about their product offerings, so they should be able to provide you with specific details and guidance based on your requirements.I hope this information is helpful, and I encourage you to reach out to Freshdesk directly for the most accura

16
Fariyadali
Community Debut
4 days ago
S
Apprentice
SPLENDID WApprentice
asked in Portals, Emails & Other Channels

Sorting tickets based on contacts

Hello!Yes, it is possible to sort tickets based on contacts using their provided name or email address. This can help you organize and manage tickets more efficiently. However, the ability to sort tickets by contact information may depend on the specific ticketing system or software you are using.Here are a few possible approaches you can consider:1. Search Function: Most ticketing systems provide a search functionality that allows you to search for specific contacts by their name or email address. By entering the contact's information in the search field, you can filter and view all tickets associated with that contact.2. Ticket Views: Some ticketing systems allow you to create custom ticket views or filters. You can create a view that displays tickets grouped or sorted by contact information. This way, you can easily access all tickets associated with a specific contact.3. Custom Fields: If your ticketing system supports custom fields, you can create a custom field specifically for c

5
jerry76
9 months ago

Badge winners

Show all badges
Terms of UseCookie settings