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ITOM Unlocked: Using workflows for alerts

(Tue, 21 May, 3:30 pm)

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Replies posted by RobCrossAareon

5 Replies

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Kate EBApprentice

asked in Ticket & Workflow Management

Filter Resolved by Customer Responded Ticket state

Did a feature enhancement ever get logged, this would be really useful functionality

RobCrossAareonContributor

asked in Ticketing & Agent Productivity

Internal Tickets

I can’t see how an employee who needs to log an internal ticket can be associated with our company record ? When I try the company name is left blank

RobCrossAareonContributor

asked in Ticketing & Agent Productivity

Internal Tickets

The majority of our employees are agents, and we don’t allow the logging of tickets via email - we have our customers using forms on the portal, and if we start to use FD for internal tickets, we’d want to use forms too.

KhimanTop Contributor

asked in Analytics, Reports & Dashboards

Freshdesk Analytics - Grouping survey results by company

This would be really helpful for us too.We can only group by person, which is useless

KhimanTop Contributor

asked in Analytics, Reports & Dashboards

Freshdesk Analytics - Grouping survey results by company

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