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Replies posted by Jatin Rastogi

5 Replies

A
Community Manager
anupama.phalCommunity Manager

Freshservice Release Notes - Mar 2024Release notes

patricksawyer wrote: Any details on what attributes are connected to the tickets for Onboarding?  This is a VERY exciting enhancement.@patricksawyer Hey Patrick, these attributes could be from any fields configured in stakeholder forms during the onboarding or offboarding process. Check out this article to learn more about stakeholders in the onboarding process.https://support.freshservice.com/en/support/solutions/articles/50000002363These fields are currently visible as part of the description in the Ticket.Typically, these fields contain information related to onboarding/offboarding requests, say contact details, joining date, location. etc. As mentioned, these fields are fully configurable and can be set up during the onboarding or offboarding process. 

1283516
tgashwin
Community Manager
1 month ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Feb 2024release notes

HR agents and supervisors will now have access to a role-based, real-time view of ongoing employee onboarding and offboarding requests. This enhanced visibility will provide valuable insights into process efficiency trends and facilitate the identification of any potential bottlenecks. Does the roadmap include adding this functionality to requesters? Many of the folks submitting these requests are reporting managers and they are upset they are flying blind with these requests.  @sleamon: Thank you for the suggestion. We would evaluate this request and consider releasing it as an enhancement in the future

1454833
O
Community Debut
2 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Feb 2024release notes

Sooo so happy about the on/offboarding dashboards! 2 questions: - When will this be available? Can’t see any dates mentioned. - I noticed it mentioned specifically Freshservice for Business Teams, however I’m hoping it will also be possible to add these role permissions to IT Agents? We work A LOT with on- and offboarding and really love need to separate our on/offboarding workflows from regular support tickets.   @Nezeki:Glad to know that you are keenly awaiting on the new capabilities. Answering you two questions below:Onboarding/offboarding dashboards will be available by the end of this month (Feb’2024) It would be possible to add these role permission to both, business agent and IT agents. 

1454833
O
Community Debut
2 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Nov 2023Release Notes

Disappointing how there are still no fixes for custom fields in workspaces.Filters, dashboard widgets, and the workspace automator has been broken for custom fields since we migrated over the summer. Really wish bug fixes would be prioritized over new features and support wouldn’t tell us a fix is around the corner every month. Hi mpandofelliWEGO, We have taken note of this issue and shared the feedback with the relevant teams. 

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L
Community Debut
4 months ago
Nexus
Contributor
NexusContributor
asked in Freshservice – London User Network

Workspaces are great. But what about cloning automations?

Hello everyoneThis is Jatin from Freshworks. We are currently in the process of building migration utilities to copy configurations and data. You can expect those to be rolled out by mid-Q1.Meanwhile we have put together a guide to do this manually until the utilities are out. Here is the link: https://view.highspot.com/viewer/64dbb84f25f4233eb40da0b2If you need any assistance in doing this manually in the interim period, you can leverage the help of our Professional Services team. Please reach out to your customer success manager for the same.ThanksJatin Rastogi

9
Daniel Söderlund
Skilled Expert
22 days ago

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