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Replies posted by Shaine Chance

5 Replies

Newest first

Oldest first

Erakles73Apprentice

asked in How do I....?

Link to a specific note or reply in a Ticket (e.g: permalink)

This should be converted to an Idea and voted

Shaine ChanceSkilled Expert

asked in Automations and Workflows

Create Scenario Automation for individual agent

Shaine ChanceSkilled Expert

asked in Automations and Workflows

Create Scenario Automation for individual agent

Hi YusufWe are already using custom roles.The problem is you cannot limit what type of scenario automation is created. As an example a user could set up a rule to delete a ticket which we do not what them to be able to do.Perhaps if there was workflows available where any user can create an automation but it needs to get approved before it can be deployed.

TristanHApprentice

asked in Automations and Workflows

Having a ticket field sections within a section

This would be a great thing to have. Can it be please be considered

kieranbrooksApprentice

asked in How do I....?

Add Multiple groups to a ticket view filter

Can this feature be delivered ASAP Thanks

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