Hello,
I am trying to create a condition based ticket form for the customers to fill in when creating a ticket. So I have placed a ticket field into a section field under another field. Is it possible to add another layer to this and add a section to the ticket field which is within a section currently.
I am also wanting to know if sections can be added to the default product field?
Kind regards
Best answer by hemanth.ramya
Hello
Greetings from Freshworks Community. To answer your queries with Freshdesk:
+9Hello
Greetings from Freshworks Community. To answer your queries with Freshdesk:
+2Hello
I am interested in adding a dynamic section to a ticket field already in a dynamic section. I looked at the articles you linked but am still a little unsure on how to allow this. Would you mind giving me a few more pointers? Thank you.
+6Hi
I hope you’re doing well!
Greetings from Freshworks Community!
I understand your concern, but I’m afraid it’s not possible create a Dynamic section inside a Dynamic section.
May you can try Dependent field, where you can add up 3 levels of Hierarchy. Please check this article for more info:
https://support.freshdesk.com/en/support/solutions/articles/37599-using-dependent-fields-in-your-ticket-form
Regards,
Jebas D.
+6This would be a great thing to have. Can it be please be considered
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