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Topics started by sfields

2 Topics

S
Contributor
sfieldsContributor
posted in Archives - Freshdesk

Import Google chat transcripts as New Tickets

I thought when I was first checking out the service that it mentioned a feature that allowed for Google chat transcripts saved in your Gmail account could be imported to Freshdesk as new tickets. Yet now when I search through the tour pages I can't find where it said that.Is that capability a current feature? Or is it planned to roll out with the Google Chat integration in a month or two?Thanks!

2
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
sfieldsContributor
posted in Archives - Freshdesk

Adding tags to multiple tickets at once

Hi.  I am editing our entire ticket cache and would like to be able to select multiple tickets and add tags to them all en masse.  Is this a current feature I just haven't figured out how to do or is it not currently supported?The bulk actions button doesn't seem to have tags as field and I can't seem to find a way to edit it.Can you help?Thank you,Samantha

1
aravind.sundararajan
Skilled Expert
6 years ago

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