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Topics started by vinoth

4 Topics

V
Apprentice
vinothApprentice
posted in Archives - Freshdesk

Redirect to ticket list after closing ticket

When you close a ticket, instead of pulling up the general "Tickets" page so that you can get cracking on the next ticket, Freshdesk grounds you on the same page. However, with this Freshplug, you can quickly move onto the next ticket list by directly opening the "Tickets" page, everytime you close a ticket. Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"

8
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Community Debut
7 years ago
V
Apprentice
vinothApprentice
posted in Archives - Freshdesk

Google Hangouts - Agent initiated video calls

The new Google Hangouts app for Freshdesk lets your agents and customers initiate a Hangouts session to easily trouble shoot issues right from their ticket. Your customers can share screens and your agents can provide remote assistance to your customers over the hangouts session and solve complicated issues in a matter of minutes. With the new App Gallery, installing this app is simpler than ever. Here's how you can install the Google Hangouts app in Freshdesk for your agents: Login to your helpdesk. Make sure you have admin rights. Go to Admin → Apps → Get More Apps Select Google Hangouts and click on Install Requirements:The agent and the customer should have logged into your Freshdesk with a Gmail accountIf you do not have hangouts installed, you'll be prompted to when you initiate the hangoutThe customer should be logged into Gmail when the call is initiated

4
M
Community Debut
6 years ago
V
Apprentice
vinothApprentice
posted in Archives - Freshdesk

Google Hangouts - Customer initiated video calls

Your customers can initiate a hangout with your agents right from their ticket in the Freshdesk support portal. This way, your agents and customers can set up a time for a hangout session and troubleshoot problems easily. Quick guide to set up a hangout widget on the end user portalLogin to your support portal as an administratorClick on the Helpdesk Rebranding icon under the Admin tabClick on the "Customize portal" button on the top foldIn the Portal customization page, click on the "Layouts & Pages" tabIn the Portal layout tab, paste this javascript code in the footer section, above the existing codeYou can preview this change and then click on "Save and Publish" for the changes to reflect immediatelyNow when your customers log on to your helpdesk and check their tickets, they can see a hangout button right next to itYour customer can click on the Start button to initiate the hangout with the agent assigned to their ticket, in a pre-defined timeRequirementsA customer can only ini

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V
Apprentice
9 years ago
V
Apprentice
vinothApprentice
posted in Archives - Freshdesk

Prevent Deletion of attachments

Prevent accidental attachment deletion by making sure that only your Admins can delete attachments. Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"

0
V
Apprentice
9 years ago

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