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Topics started by e.chizat

3 Topics

E
Contributor
e.chizatContributor
posted in Archives - Freshdesk

Get from, to, cc... of a note

Hi,I made a request like "curl -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets/1.json".How can I get the note from, the note to, the note cc and the note bcc ? When I say "note" I mean the customer response. ("note" part in JSON)Thanks :)

2
aravind.sundararajan
Skilled Expert
6 years ago
E
Contributor
e.chizatContributor
posted in Archives - Freshdesk

Access denied to conversations/notes.json

Hi!I am "admin" and I can access all informations with the API except one.When I try to access /helpdesk/tickets/[:ticket_id]/conversations/note.json I get {"access_denied":true} ...Off course, I replace [:ticket_id] with my id, and I'm logged in.Thanks

4
R
Community Debut
9 years ago
E
Contributor
e.chizatContributor
posted in Archives - Freshdesk

How to get a list of closed resolved and pending tickets ?

Hi,If I do "GET /helpdesk/tickets.json" I only have open tickets and I would like to have all tickets (open, closed, resolved and pending). How can I do ?Thanks ;)

2
E
Contributor
9 years ago

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