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Topics started by support_12792

6 Topics

S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Topics You've Replied To

I might be blind, but I can't find a view of tickets I've replied to. Kinda hard following up threads if you don't have a list of topics you've replied to. Is there any way to show such a listing?

8
T
Contributor
8 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Note Added Observer Rule

If I'm forwarding a ticket to a third party and this this party replies, a private note is added to the ticket. I seem to have no way to know if this happens. I want to create a rule that sets the priority of such tickets as Urgent. When I try this, there's no way to say "..and the events are NOT performed by", so I can't make a rule modifies these tickets, because it would also modify the tickets I personally adds a private note to. Any suggestion here?

6
M
Community Debut
4 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Filtering on Web Page and Mobile Client

I find it's so hard to actually find something in Freshdesk. I spend really a lot of time searching, because the filters are so lacking. Is work being done on this right now this very instant?F.ex, today I was going nuts trying to find a ticket. I knew the clients name, but I was unable to get all open tickets on that client in the Android client. I had to give up and return to the web client to find the info. I see filtering lacks really in all aspects of Freshdesk. Why is it like this?

5
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Google Contacts Sync Interval

When adding new contacts to Google Contacts, I have to wait up to an hour to see them in Freshdesk. Is there some way to have the interval shorter?I assume this is a Google set poll limitation, but is it possible to pay Google to have some kind of immediate sync or atleast 15-30 minutes?

4
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

Ticket Filters Switching Back to Last Filter

If I click on a ticket filter, then close a ticket in that view, the ticket filter changes to something else. Anybody see this?If I f.ex go into "Unassigned and Open", then close a ticket, the view is now "New & My Open Tickets". This must be a bug. 

4
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
support_12792Contributor
posted in Archives - Freshdesk

CAPTCHA when submitting tickets in this forum

I'm already logged in and I'm required to punch in the CAPTCHA. Why?

3
sajesh.krishnadas
Contributor
8 years ago

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