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Topics started by zixia

2 Topics

Z
Contributor
zixiaContributor
posted in Archives - Freshdesk

Freshdesk API v2 Library in Google Apps Script

Hello, I wrote a library for freshdesk api v2 for my self usage. It's named GasFreshdesk - https://github.com/zixia/gas-freshdeskvar MyFreshdesk = new Freshdesk('https://UR.freshdesk.com', 'TOKEN') var ticket = new MyFreshdesk.Ticket({ helpdesk_ticket: { description:'A description' , subject: 'A subject' , email: 'you@example.com' } }) ticket.assign(9000658396) ticket.note({ body: 'Hi tom, Still Angry' , private: true }) ticket.reply({ body: 'Hi tom, Still Angry' , cc_emails: 'you@example.com' }) ticket.setPriority(2) ticket.setStatus(2) ticket.del() ticket.restore() Logger.log('ticket #' + ticket.getId() + ' was set!')If there's anybody use google apps script with Freshdesk, it might be help.:)

0
Z
Contributor
8 years ago
Z
Contributor
zixiaContributor
posted in Archives - Freshdesk

Create ticket with attachment using Google Apps Script problem.

Hello, I try to use google apps script to create ticket with attachments via API.We have no google app script sample code with attachment yet.I tried the following code, but it seems always return error by /helpdesk/tickets.json api.how to do this right? (post a attachment in google app script with UrlFetchApp)function createFreshdeskTicketWithAttachments() { var API_KEY = PropertiesService.getScriptProperties().getProperty('FreshDeskApiKey') if (!API_KEY) throw new Error('FreshDeskApiKey not found in script properties.') var ENDPOINT = Utilities.formatString('https://%s.freshdesk.com', 'zixia') var headers = { 'Authorization': 'Basic ' + Utilities.base64Encode(API_KEY + ':X') , 'Content-type': 'application/json' //'Content-type': 'multipart/form-data' }; var response = UrlFetchApp.fetch("https://circleci.com/gh/AKAMobi/ucapp/tree/master.svg?style=svg") var fileBlob = response.getBlob() Logger.log("%s:%s" , response.getR

0
Z
Contributor
8 years ago

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