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Topics started by mike_zihal

2 Topics

M
Apprentice
mike_zihalApprentice
posted in Archives - Freshdesk

Vbulletin Requestor Setup

I use Vbulletin software and am try to figure out how to use the member's email as the Requestor instead of our site email.Most of our tickets are generated via the "Contact Us" page or by using the "Report Post" button.In both cases, the member's username and email are included in the message.Example:username (mailto: email@email.com)messageHow do I setup Freshdesk so that it uses the mailto email address instead of our site address?

1
aravind.sundararajan
Skilled Expert
5 years ago
M
Apprentice
mike_zihalApprentice
posted in Archives - Freshdesk

Renaming Requester

I want to rename Requester it so it says "email" instead when using the "Feedback Widget"I went to the "ticket_fields" page, clicked "Search a requester" and renamed "Requester" to "email"However nothing changed. When I went back to that field, it was changed back to "Requester".Does this work?

4
K
Contributor
6 years ago

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