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mohana.sidhaarthContributor

Available Now: Restrict access to assets based on groups

Do you have multiple teams using Freshservice for Asset Management? You may wish to restrict the assets that agents from different teams or locations can view and manage in Freshservice. Now, you can start restricting access to assets based on groups with the launch of group based access controls for assets. Here's how it works:1. Create custom agent roles with global or group level access to assetsUnder Admin -> Roles, you will see an option to configure custom roles with Global or Group access for Assets. If Global is selected, the agent will have access to all the assets in the Freshservice. If Group is selected, agents can only view and manage the assets that are assigned to the groups they are part of. 2. Assign Assets to a GroupA new asset field called Managed By Group will be added by default to all your assets in Freshservice under the assignment properties. Assets can be assigned to the groups that you create under Admin -> Groups. Once this is done, agents with group ac

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3 years ago
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mohana.sidhaarthContributor

Behavior changes to how software assets and contracts are handled in Freshservice

The new Software Asset Management feature is scheduled for roll-out to all existing accounts in a phased manner starting July 09, 2018. With the introduction of the new module, you can expect changes to the existing product behavior. This includes deprecating of a few existing features.Discovered Software ListThe approach of classifying software as Assets and Non-Assets is being discontinued. You do not have to convert Non-Assets into Assets anymore by creating Software Products in the Product Catalog. All discovered software will be listed automatically under the new Software Module.Software License ContractsSoftware License contracts cannot be linked to software products going forward. The contracts can now be linked to software scanned through the discovery tools directly in the new software list. Software License Compliance ReportThe Software License Management report has been deprecated and no new updates will be pushed to the report once the new Software module is made available

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3 years ago
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mohana.sidhaarthContributor

Release Notes - 29th May 2018

Features:Analytics in Freshservice:Introducing a new way to generate intuitive reports for your service desk. With analytics you can now, Generate customized reports for all modulesPin widgets to a report to monitor service desk performanceExplore data with rich and interactive visualizations, andSchedule reports and share them with specific agents or teamYou can find more information on Analytics on our blog and this solution article. Analytics is now generally available for customers in Estate and Forest plans.Freshservice Mobile App (iOS) - Change Management: Change Managers who need to roll up their sleeves to make business critical changes can now monitor and minimise risk by controlling the Change Lifecycle right from a mobile device. An agent can now view, edit, create and close Changes right from a mobile phone.Bug Fixes:Fixed an issue in announcements where announcement emails were not sent even if the option to send announcement by email is selected

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3 years ago

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